FAQ

Thompson-Markward Hall

Frequently Asked Questions

Many of the questions that current and prospective residents raise are addressed in the TMH Rules, which must be read before applying and can be viewed by clicking HERE (PDF).

Below is a list of frequently asked questions.  If you have additional questions, please feel free to contact us.

Reservations     Arrivals     What to Bring      Life at TMH     Dining

 


Reservations


How do I make a reservation?

Simply visit the APPLY page and submit your information online!

How do I get put on the waiting list?

Applicants who apply to stay at TMH when there are no vacancies are automatically placed on the waiting list.

How do rooms become available at TMH?

Rooms become available when a future resident cancels their reservation or a long-term current resident shortens her stay and departs early.

How do I change my reservation dates?

Click here to fill out and submit an Arrival/Departure Date Change Request Form to change your arrival or departure dates.  If you have not been offered a room yet, then click here to visit our Rates & Application page to submit a new application with your new dates.

Are there any double occupancy rooms at TMH?  If so, how do I know if I will be placed in one?

TMH does have three double occupancy rooms.  However, management will only place a resident in a double occupancy room after all single rooms have been filled. The Assistant Director may move reservations until a residents check in therefore we are not always able to give advanced notice if a resident has been placed in a double room.

If I am placed in a double occupancy room, how do I contact my future roommate?

You may communicate with your future roommate by emailing the Assistant Director at assistantdirector@tmhdc.org and she will forward your email to your future roommate.  TMH will not disclose a resident’s personal information to anyone without prior written consent.

 


Arrivals


What is required to check-in at TMH?

Upon your arrival at TMH, you will need to present a government-issued photo I.D. and you will be required to pay room and board for the entire month.  We accept personal checks, cashier checks, and money orders at all times.  You may also pay by credit card (VISA, MasterCard, or Discover cards are accepted), which includes a $10.00 service fee, only during office hours. Office hours are Monday through Friday from 9:00 am until 5:00 pm and 7:00 pm until 8:30 pm, and Saturday from 9:30 am until 11:30 am. You may also pay online via PayPal, which includes a $20.00 service fee.

Are room assignments given out prior to arrival?

TMH does not give out room information or assignments prior to your check-in due to the daily changes in our room occupancy.

Is there parking available at TMH?

There is no parking available at TMH except temporary, street parking during arrivals and/or departures.  To unload or load your belongings, you may temporarily park in front of the TMH building for a period no longer than 20-30 minutes provided that the vehicle’s hazard lights are on and there is no police or other emergency. Additional parking and commuting information can be found here.

 


What to Bring


 

Do I need to bring my own linens and laundry detergent?

Yes, you do need to bring your own linens and laundry detergent. TMH does not provide linens or laundry detergent. However, TMH does provide a comforter, a pillow, and an extra blanket for each resident.

 

Can I bring a bike to TMH?

Yes, we provide a storage area for bikes in the basement.  TMH recommends bringing a bike lock because TMH is not responsible for the personal property of residents.

 

What else should I bring?

TMH asks that residents use a reusable plastic cup or mug when taking drinks from the dining hall during non-meal hours.  You may also want to bring a robe to use when traveling between your room and the bathroom, especially during business hours (9:00 am to 5:00 pm) because there are often male maintenance staff members on the resident floors.

 

Can I bring a refrigerator, microwave, coffee maker, or hot plate for my room?

Such appliances pose a fire hazard and are not permitted in resident rooms. Several community refrigerators, freezers, and a microwave are located in the recreation room for resident use.  Drinks are available in the dining hall and recreation room 24-hours a day.  In the event that a resident needs to refrigerate an item for medicinal purposes, she should speak to TMH management about making special arrangements.

 


Life at TMH


Am I allowed to have guests at TMH?

Please click here to review our guest policy: TMH_Guest_Policy.

 

Do residents get a key to the front door?

No one is given a key to the front door.  Residents only receive a key to their personal room.  Entry to the building is granted by a 24-hour front desk attendant.

 

Is there a dress code at TMH?

Residents and their guests must wear street clothes and proper shoes while on the lobby level.  Bare feet, bathing suits, and sleepwear are not permitted on the lobby level and are dining hall health code violations.

 

Can I receive mail at TMH?

Yes, the U.S. Postal Service, UPS, and FedEx deliver mail and pick up packages at TMH on a daily basis.  Residents must label their outgoing packages with the appropriate postage and shipping labels.  Incoming residents may send mail and/or packages up to one week (7 days) prior to their arrival at TMH and provided the resident’s name and check-in date are listed on the mail or package.  There is no need to include a room number when sending mail or packages to a resident.

Is there wireless Internet in the building?

Yes, wireless Internet is available throughout the building and the cost is included in the room and board. Residents will be given the Wi-Fi access code upon their arrival and check-in at TMH.

Is there cable television in the building?

There is a television with digital cable available for resident use in the recreation room.  Residents may reserve a time slot for the television by visiting the front desk.  However, there are no coaxial cable jacks in the resident rooms.  Residents may bring a television for their room and can obtain a digital antenna at an electronics store to access basic local channels.

How are maintenance issues handled at TMH?

If a resident notices a maintenance issue in her room (i.e., a burnt out light bulb, issue with heat/AC, need more hangers, etc.) or in a common area of the building (i.e., an overflowing sink, a broken washer/dryer, a clogged toilet, etc.), she may notify Building Services by filling out an online maintenance request form here or by notifying the front desk.

I’m moving into the building alone, how easy is it to make friends at TMH?

Because most of the women in the building are new to the area, many are looking to meet new people.  TMH offers programs each month which offer opportunities for residents to connect. However, TMH encourages residents to make their own connections by introducing themselves to others at dinner and frequently using the recreation room and common areas.


Dining


Can I take food from the dining hall back to my room?

Food may not be taken from the dining room. Drinks may be taken from the dining room in your own cup or mug. Residents may purchase their own food and store it in the communal refrigerators/freezers.

 

What if I am a vegetarian/vegan?

While TMH does not particularly cater to vegetarians/vegans, there is usually a vegetarian option on the menu and the salad bar is always available during dinner.

 

Is there a kitchen available for resident use?

No, but there is a microwave available for use in the dining room as well as a microwave, three refrigerators, and one freezer for resident use in the recreation room.